Exchange and return

Exchange and return

According to Article 9 of the Law "On Protection of Consumer Rights", goods of proper quality (without defects) can be exchanged or returned to the store from the date of sale, provided that the product appearance of the purchased goods and packaging is preserved:

● the product has not been used and does not have scratches, abrasions, etc.

● the product is fully equipped and the factory packaging is preserved

● the product retains its product appearance and consumer properties.

You can return the goods within 14 days from the date of purchase

Refunds are made within 30 business days after receipt of the returned goods.

Under what circumstances do we offer returns and refunds?

We offer a 14-day return period for unused goods after receipt. The customer may request a refund for any reason. We will refund the purchase price if the goods do not meet expectations, the goods are delivered damaged or in an unusable condition. The product can only be accepted back by us if it has not been worn or used.

What must the customer do to receive a refund?

To receive a refund, you must notify us that you want to return the product within 14 days of receiving the order by sending an email to our customer support at info@kopo.ua

The return must be accompanied by the order number, your name and address so that we can quickly identify that the product belongs to you. You will then receive the address of the return center and must return the product to the address provided.

Who bears the costs?

The buyer bears the costs of return shipping.

What happens if I receive a product with a clear defect?

If the customer receives a damaged product, we will send him the same product free of charge. The customer is not obliged to return the damaged product to us. The product is considered defective if:

● the product has damage, such as holes, stains, tightness, missing fittings (buttons, zippers, clasps);

● the product does not match the ordered model, color or size;

● the product is missing accessories, such as a belt or tags.

The buyer will be required to pay for the delivery of the product, in case of return, the actual cost of return in the case of a problematic product or if the buyer did not like the product.